CCAvenue Error Code 21011 Billing Email

In this tutorial, we are going to see how to solve the error CCAvenue Error Code 21011 billing email. This error occurs while connecting an application to the CCAvenue payment gateway. It is really a very small mistake sometimes made by a developer but later becomes a headache to solve this issue.

Reason of error CCAvenue Error Code 21011 billing email

This error is a result of missing some value that is needed while integration of the code in the application. Value is related to an input that is needed in the form integrated in an application.

In the guidelines of integration provided by CCAvenue that are necessarily needed to be followed while integrating it into the application. Some Input values are required means must have values like amount, currency, merchant_id, redirect_url, cancel_url etc are minimum required and should be included in the form before sending the data to the CCAvenue page. If we avoid them or forget to use them in the code, CCAvenue throws an error.

Considering our issue, billing email is not the required input but if it is added in the form, it should have the correct value while sending the form data to the CCAvenue page. Billing email (input name -> billing_email) is useful to show the Customer's email on the CCAvenue billing page.

You may also like: CCAvenue avoid Error Code 21010

What mistake developers make:

If you see the code below, you can find a line with yellow background with an input name billing_email. This line in the code is the reason behind the CCAvenue Error Code 21011 billing email.

Developers mostly make 2 type of mistakes:

• Forget to assign the value to billing_email input,
• Assigns the wrong value to billing_email input.
  Characters allowed in billing_email input are:
  Alphabet (A-Z), (a-z).
  Numbers
  @ (at), dot,_ (underscore)

<table>
  <tr>
    <td colspan="2">Billing information(optional):</td>
  </tr>
  <tr>
    <td>Billing Name:</td><td><input type="text" name="billing_name" value="Person name"/></td>
  </tr>
  <tr>
    <td>Billing Address:</td><td><input type="text" name="billing_address" value="Some Address"/></td>
  </tr>
  <tr>
    <td>Billing City:</td><td><input type="text" name="billing_city" value="City name"/></td>
  </tr>
  <tr>
    <td>Billing State:</td>>td><input type="text" name="billing_state" value="State name"/></td>
  </tr>
  <tr>
    <td>Billing Zip:</td><td><input type="text" name="billing_zip" value="zip code"/></td>
  </tr>
  <tr> 
    <td>Billing Country:</td><td><input type="text" name="billing_country" value="Country name"/></td> 
  </tr>
  <tr> 
    <td>Billing Tel:</td><td><input type="text" name="billing_tel" value="phone number"/></td></tr>
  <tr>
    <td>Billing Email:</td>>td><input type="text" name="billing_email" value="email address"/></td>
  </tr>
</table>

The Solution

There are 2 basic and easy solutions to solve this error.

• If you add Billing Email input in the form, don’t forget to assign the value to the billing_email input,
• Assign the proper value to billing_email (as per the guidelines)

If you follow the above instructions that are really very easy, you can easily send your application data to the CCAvenue payment gateway.

So in this tutorial, we have discussed how to solve the CCAvenue Error Code 21011 billing email. Hope, this is useful for you to avoid errors caused by minor mistakes. Please share the post if you like this.